We only sell the BEST.
Although sometimes things go wrong.
A neighbouring country might invade, a local dictator might ban motorcycles, or you just might regret spending your last dollar in a frenzied online shopping spree.
Returns & Refund Requests
Some common issues:
“I changed my mind”
Is the mortgage payment late and you spent your last dollar at docnz.co.nz? We get it. But, unfortunately, our merch is made-to-order, so make sure you’ve earned the brownie points before you hit ‘Buy,’ because there are no refunds on these items. 😬
“The item never arrived”
Oh, the gremlins did it again, huh? Or maybe the mailman wanted cool merch. Well in that case we’ll check it out with the shipping company for you and get it solved.
“We stuffed up”
This doesn’t happen often, but if something is wrong with your order, our guarantee will cover it. If it’s on us, we’ve got you covered. If not, we’ll see what’s what to get a solution!
Guarantee
All our merch needs to meet quality standards and comes with a 14 day guarantee, covering pretty much everything—except your own stuff-ups. If there’s a defect from the get-go, we’ll sort it out. You’re responsible for return shipping costs though (we know, it’s a bit harsh, but as a non-profit club, we can’t swing it otherwise). Maybe, one day, we’ll change this policy.
If you’ve got a problem, reach out! We’re good buggers, and we’ll see what we can do.
Membership
As per our constitution (yep, we’ve got one), there are no refunds for cancelling your membership early. Mate, it’s only $45 bucks?! You’ll get your money’s worth!
Events
"I can't come to the event now... "
Unfortunately tickets to our mayor events are non-refundable, just like concert tickets. As a not-for-profit club, organising events at scale comes with its own risks, so this policy helps us keep everything revvin' along as best as possible.
If something pops up, we’re bummed for you, but we can help put you in touch with others who might want to buy your ticket off you.
"The event has been rescheduled, now what?"
If the event is rescheduled, all purchases will be honoured for the rescheduled event date.
"The event has been cancelled, WHAT NOW?"
If the event is cancelled, all ticket purchases will be partially refunded, and any associated event merch and/or items will be sent to you. We'll keep you updated with what's up, don't worry. Once refund amounts have been confirmed, please allow up to five (5) business days to process refunds.
Contact information
For queries and to check our physical address for returns, or to send as surprise gifts such as carbon fibre motorcycle accessories, email: admin@docnz.co.nz.
Where your enthusiasm for Ducati motorcycles connects you to a dynamic and inclusive group of passionate Ducatisti.
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