We only sell the BEST.
Although sometimes things go wrong.
A neighbouring country might invade, a local dictator might ban motorcycles, or you just might regret spending your last dollar in a frenzied online shopping spree.
Return & Refund Requests
Just contact us and between us we’ll get it sorted. That’s it.
Some common issues:
“I changed my mind”
Is the mortgage payment late and you spent your last dollar at docnz.co.nz?
Merch – if you notify us before we place your order with the supplier, no worries you can withdraw your purchase
Events – if you notify us before any cut off dates in relation to the event, no worries you can contact us for a refund
Membership – as per our constitution there are no refunds on cancelling membership early
“This is not what I ordered”
We don’t sell too many things so this is rarely an issue. Of course, there is always the possibility that we get stupid and send spicy Doritos to all. Just contact us and we’ll sort it.
“The item never arrived”
Oh, the gremlins did it again, huh? Or maybe the mailman wanted cool merch. Well in that case we’ll check it out with the shipping company for you and get it solved.
“We stuffed up”
This doesn’t happen very often. If there is anything wrong with the order our guarantee will cover it. Otherwise, you are on your own.
Guarantee
All our merch has a full 30-day guarantee covering pretty much everything, except your own stuff ups. If you can prove that there was a defect existing right from the delivery, we’ll cover it. You are responsible for the costs of return shipping. This is cruel, but as a non-profit club we can't afford it otherwise. Maybe at some point we’ll change this policy. Any problems, reach out.
In any case reach out, we’re good buggers, we’ll see what we can do.
Events
"I can't come to the event now... "
We're happy to issue refunds (minus admin and payment gateway fees) for refund requests received via email at secretary@docnz.co.nz on or before 28 days out from the event date. After this date we would've had to fork out to pay for venue deposits, merch, and the many other associated costs that go into running epic events.
Depending on the circumstance a partial refund of the ticket purchase plus courier charge may be issued. Any associated event merch and/or items that had been allocated to you will be sent.
This will be considered on a case by case basis. As we're a club that runs on a shoestring, no refunds will be given 14 days out from the event date.
"The event has been rescheduled, now what?"
If the event is rescheduled, all purchases will be honored for the rescheduled event date.
"The event has been cancelled, WHAT NOW?"
If the event is cancelled, all ticket purchases will be partially refunded, and any associated event merch and/or items will be sent to you. We'll keep you updated with what's up, don't worry. Once refund amounts have been confirmed, please allow up to five (5) business days to process refunds.
Contact information
For queries and to check our physical address for returns, or to send as surprise gifts such as carbon fibre motorcycle accessories, email: admin@docnz.co.nz.
Where your enthusiasm for Ducati motorcycles connects you to a dynamic and inclusive group of passionate Ducatisti.
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